Frequently Asked Questions2023-12-12T15:36:14-03:30

You Ask, We Answer

Providing Clarity About Our Cleaning Services

We understand that making informed decisions about your cleaning needs is crucial, and we’re here to assist you every step of the way. Here are some common queries we often encounter. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to us directly. We’re more than happy to provide clarity and guidance to ensure you have all the information you need. Your satisfaction is our priority, and we’re excited to address any concerns you may have.

What are the services that Black Diamond Building Services offers?2023-08-14T09:10:27-02:30

We offer janitorial services, carpet care, hard floor care, window washing, pressure washing, and post-construction cleaning.

What are the differences between a janitorial service and commercial cleaning?2023-08-14T09:10:27-02:30

Black Diamond offers both janitorial services and commercial cleaning services. Janitorial services encompass routine cleaning tasks, whereas commercial cleaning involves tasks that are completed monthly, quarterly, or annually. For instance, regular vacuuming of carpets falls under janitorial services, while window cleaning or carpet deep cleaning falls under commercial cleaning services.

How does pricing work for Black Diamond Building Services?2023-08-14T09:10:27-02:30

Pricing is based on various factors such as the size of the facility and frequency of cleaning.

Are employees background checked?2024-02-22T17:36:28-03:30

Yes, employees are interviewed and screened for criminal background, character, and temperament. Only those with a satisfactory work history are considered for employment.

What training do employees receive before being assigned to a cleaning route?2023-08-14T09:10:27-02:30

Employees complete a thorough training program and a certification process before starting work on their own. The training program for employees is both virtual (video series) and in the field training.

What insurance coverage does Black Diamond Building Services carry?2023-09-21T23:01:01-02:30

Black Diamond is fully bonded and insured and carries $1 million of general liability, worker’s compensation, and theft insurance.

Does Black Diamond Building Services clean during the day and after business hours?2023-08-14T09:10:08-02:30

Black Diamond offers both daytime porter services and nightly janitorial services.

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